1. TERMS OF SERVICE (TOS) — HER+WELL™

Last Updated: 9/24/26

Welcome to HER+WELL™  (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our websites, portals, dashboards, programs, lab interpretation services, and membership products (collectively, the “Services”). Please read these Terms carefully. By accessing or using the Services, you agree to be bound by these Terms.

 

1. Nature of Services

HER+WELL provides functional nutrition analysis, wellness education, lifestyle guidance, and personalized health recommendations based on questionnaire responses and third-party laboratory results.
HER+WELL does NOT:

• diagnose, treat, or cure medical conditions
   

• replace your licensed healthcare provider
   

• provide medical, psychological, or therapeutic treatment
   

• interpret labs for medical diagnosis
   

All Services are for educational and informational purposes only.

 

2. Eligibility

You must be:

• 18 years or older
   

• residing in the United States. Fullscript has restrictions in New York, New Jersey, and Rhode Island due to state-specific laws, and cannot operate outside of the United States.
   

• capable of entering into a legal agreement
   

 

3. Laboratory Services

HER+WELL partners with third-party vendors, including but not limited to Fullscript and Quest Diagnostics, for laboratory testing.
You understand and agree that:

• HER+WELL does not collect, process, or analyze laboratory samples.
   

• HER+WELL is not responsible for laboratory errors, delays, or data transmission.
   

• Lab fees are non-refundable once processed by the lab vendor.
   

 

4. No Medical Relationship

Engaging with HER+WELL does not establish a doctor-patient relationship.
You agree to consult your licensed physician for all medical concerns.

 

5. Cancelations and Panel Purchases (Foundations Panel, Cycle Reset)

Panel purchases are one-time transactions, not subscriptions, and are billed once at checkout.

• You may cancel and receive a full refund any time before your lab requisition has been issued. 

• Once your requisition has been issued to our lab partner, your purchase is non-refundable, as HER+WELL has already incurred the cost of your test with our lab partner.

• You may reschedule your draw appointment at no charge, any time before your scheduled draw.

• If you do not complete your draw within 30 days of purchase and have not rescheduled, HER+WELL reserves the right to consider the order forfeited without a refund. 

• If you purchased using a payment plan (Klarna, Affirm, or similar), cancellations, refunds, and adjustments to that payment plan are governed by the payment provider's own terms. Contact them directly to modify or cancel a payment plan; HER+WELL does not control or override those terms.

 

5B. Cycle Lab Membership Continuation
Your Cycle Lab access (included for 1 month with the Foundations Panel, 3 months with the Cycle Reset) continues as a recurring membership if not cancelled before renewal.

• You may cancel at any time, effective at the end of your current billing cycle.

• No refunds are provided for partially used billing periods.

 

6. Intellectual Property

All content including dashboards, reports, plans, programs, videos, and written materials are the exclusive property of HER+WELL™.
You may not copy, distribute, modify, or share them without written permission.

 

7. Client Responsibilities

You agree to:

• provide accurate information
   

• follow lab instructions
   

• comply with all applicable laws
   

• not misuse or attempt to gain unauthorized access to the platform
   

 

8. Disclaimer of Warranties

HER+WELL provides services “as is” and makes no guarantees regarding accuracy, completeness, or outcomes.

 

9. Limitation of Liability

To the fullest extent permitted by law, HER+WELL and its employees, contractors, and affiliates are not liable for:

• indirect, incidental, or consequential damages
   

• medical outcomes or decisions
   

• errors from third-party vendors
   

 

10. Governing Law

These Terms are governed by the laws of the State of Florida.

 

11. Contact

HER+WELL™
Email: hello@herandwell.com
Website: www.herandwell.com

 

2. PRIVACY POLICY — HER+WELL™

Last Updated: 12/2/25

HER+WELL™ (“Company,” “we,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect your information when you use our Services.

 

1. Information We Collect

We may collect:

• Personal information (name, email, phone number, demographic details)
   

• Health information voluntarily provided through HIPAA secure questionnaires
   

• Laboratory data provided by third-party lab vendors
   

• Website usage analytics
   

• Payment information processed by secure third-party processors
   

HER+WELL does not store full credit card information.

 

2. How We Use Your Information

We use your information to:

• create personalized wellness plans
   

• deliver reports and dashboards
   

• communicate with you
   

• provide customer support
   

• process membership payments
   

• improve the user experience
   

We will never sell your data.

 

3. Sharing Your Information

We may share necessary information with:

• laboratory vendors (e.g., Fullscript, Quest Diagnostics)
   

• HIPAA-compliant software systems
   

• payment processors
   

• administrative contractors under confidentiality agreements
   

We do not share information with advertisers.

 

4. Data Protection

We implement industry-standard safeguards and HIPAA-aligned practices to protect your information. No system can guarantee 100% security.

 

5. Your Rights

You may request:

• access to your data
   

• corrections to inaccurate information
   

• deletion of your client profile (unless needed for legal/compliance purposes)
   

Email requests to: hello@herandwell.com

6. Communication Consent

By using our Services, you agree to receive:

• emails related to your plan
   

• appointment confirmations
   

• membership notifications
   

You may opt out of marketing emails at any time.

 

7. Policy Updates

We may update this Privacy Policy periodically. Changes take effect upon posting.

 

3. AUTHORIZATION FOR USE/DISCLOSURE OF MEDICAL INFORMATION

 

Client Authorization Form

I, __________________________________ (Full Name), authorize HER+WELL™ to:

• receive laboratory results from third-party vendors (including Fullscript and Quest Diagnostics)
   

• store these results in a HIPAA-aligned platform
   

• use the results for the purpose of creating a functional wellness interpretation and personalized wellness recommendations
   

 

Important Notes

• HER+WELL does not provide medical diagnosis or treatment.
   

• This authorization does not permit HER+WELL to disclose your information to third parties without additional written consent.
   

• You may revoke this authorization at any time by sending written notice to the email below.
   

• Revocation does not affect actions taken before the revocation date.
   

hello@herandwell.com

4. REQUEST FOR LAB RESULTS from Fullscript / Quest

 

 

I hereby request that Quest Diagnostics and Fullscript release to me – via Her and Well., as my authorized agent – all completed test results arising out of my receipt of laboratory services from Quest, as accessed via Her and Well. (the “Clarity Report”).

 

I hereby acknowledge and accept that: (a) either prior to or simultaneous with the communication of the Results to me, the Results will be communicated to the overseeing physician and/or practitioner who ordered the laboratory test(s) resulting in the Clarity Report; (b) the communication of the Clarity Report to me should not be viewed as medical advice and is not meant to replace direct communication with the PCP;(c) all inquiries regarding the meaning and/or interpretation of the Clarity report should be directed to the Practitioner and PCP; and (d) the communication of the Clarity Report does not include any information which would be consideration given for referrals, including medical advice specifically directed at me concerning my condition.

​

The purpose of this release is:  Functional Nutrition Review and Bloodwork Analysis, Wellness Education, and Personal Health Optimization.

This authorization expires one year from the date signed unless otherwise revoked.